Replacement And Refund Policy

Replacement and Refund Policy

Our products are personalised specifically for each customer. Therefore, personalised products cannot normally be returned or exchanged because of a change of mind.

Consumer grievance and fair-redressal rights remain important, so genuine cases should be handled clearly and fairly.

Replacement & Refund is available when

A replacement may be provided if:

The product arrives physically damaged
The customer receives the wrong product
The product has a confirmed manufacturing defect
The scanning feature does not work because of an error from our side

Replacement & Refund request requirements

Please provide:

Order number
Clear Unboxing of the product
Clear photographs of the outer packaging
A complete unboxing video recorded from before opening the package
A short video showing the issue

Requests without sufficient evidence may not be accepted.