Terms And Conditions
Thank you for choosing our brand for your personalized gift needs. We strive to provide you with high-quality products and excellent customer service. Please take a moment to review our terms and conditions below:
Product Replacement
If you receive a damaged or incorrect product, we offer a replacement service. However, in order to process your replacement request, we kindly ask you to provide us with an unboxing video of the product.
This video will help us assess the issue and ensure that we can resolve it in the most efficient way possible. Please make sure the video clearly shows the condition of the product upon arrival.
Submitting a Replacement Request
If you need to request a replacement, please follow these steps:
- Contact our customer support team within 48 hours of receiving the product.
- Provide your order number and a detailed description of the issue.
- Attach the unboxing video to your email or provide a link to where it can be accessed.
- Our customer support team will review your request and respond to you within 2 business days.
Conditions for Replacement
In order to be eligible for a replacement, please ensure that:
- You have contacted our customer support team within 48 hours of receiving the product.
- You have provided a clear and detailed description of the issue.
- You have included the unboxing video as requested.
- The product has not been used or damaged due to mishandling.
Once your replacement request has been approved, we will provide you with further instructions on how to return the damaged or incorrect product. Please note that the replacement process may take up to 10 business days.
Contact Us
If you have any questions or concerns regarding our terms and conditions, or if you need assistance with a replacement request, please don't hesitate to contact our customer support team. We are here to help!
Thank you for choosing our brand. We appreciate your trust and look forward to serving you.