Refund Policy
## Refund Policy
At GiftsApp.in, we strive to provide you with the best customized gifts for couples. However, we understand that sometimes issues may arise. Please review our refund policy below to ensure a smooth process.
### Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
1. **Damaged Product**: If the product you received is damaged.
2. **Incorrect Product**: If you received a product that is different from what you ordered.
### Refund Process
To initiate a refund, please follow these steps:
1. **Unboxing Video**: Record a clear, unedited video of the unboxing process. This video should show:
- The sealed package as received.
- The unboxing process in its entirety.
- The damaged or incorrect product clearly visible.
2. **Contact Us**: Within 48 hours of receiving the product, email our customer service team at [support@giftsapp.in](mailto:support@giftsapp.in) with the following details:
- Your order number.
- A brief description of the issue.
- The unboxing video attached or a link to the video.
3. **Review**: Our team will review your request and the provided video. If the issue is verified, we will process your refund within 7 business days.
### Important Notes
- **No Refund Without Unboxing Video**: Refund requests without a proper unboxing video will not be accepted.
- **Time Frame**: Refund requests must be submitted within 48 hours of receiving the product.
- **Condition of Product**: The product must be in its original condition, unused, and in the original packaging.
### Non-Refundable Situations
Refunds will not be issued for the following:
- Products that have been used or altered.
- Requests made after the 48-hour window.
- Issues not documented with an unboxing video.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [support@giftsapp.in](mailto:support@giftsapp.in).
Thank you for shopping with GiftsApp.in!
---
Feel free to modify any part of this policy to better fit your specific needs.
At GiftsApp.in, we strive to provide you with the best customized gifts for couples. However, we understand that sometimes issues may arise. Please review our refund policy below to ensure a smooth process.
### Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
1. **Damaged Product**: If the product you received is damaged.
2. **Incorrect Product**: If you received a product that is different from what you ordered.
### Refund Process
To initiate a refund, please follow these steps:
1. **Unboxing Video**: Record a clear, unedited video of the unboxing process. This video should show:
- The sealed package as received.
- The unboxing process in its entirety.
- The damaged or incorrect product clearly visible.
2. **Contact Us**: Within 48 hours of receiving the product, email our customer service team at [support@giftsapp.in](mailto:support@giftsapp.in) with the following details:
- Your order number.
- A brief description of the issue.
- The unboxing video attached or a link to the video.
3. **Review**: Our team will review your request and the provided video. If the issue is verified, we will process your refund within 7 business days.
### Important Notes
- **No Refund Without Unboxing Video**: Refund requests without a proper unboxing video will not be accepted.
- **Time Frame**: Refund requests must be submitted within 48 hours of receiving the product.
- **Condition of Product**: The product must be in its original condition, unused, and in the original packaging.
### Non-Refundable Situations
Refunds will not be issued for the following:
- Products that have been used or altered.
- Requests made after the 48-hour window.
- Issues not documented with an unboxing video.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [support@giftsapp.in](mailto:support@giftsapp.in).
Thank you for shopping with GiftsApp.in!
---
Feel free to modify any part of this policy to better fit your specific needs.